Refund Policy

1. How Payments Are Processed

Your app subscription is sold and billed through the app store you downloaded the app from — the Apple App Store or Google Play. Apple or Google handles the transaction, applicable taxes, and subscription refunds under their own policies, and the charge appears on your statement from them.

Personalized (custom) programs are a separate, one-time service you purchase directly from your coach, outside the app store. Refunds for a custom program are handled with your coach as described in Section 4.

2. Free Trial and Introductory Offers

Any free trial or introductory offer is shown in the app at the time of purchase and is managed by Apple or Google. You will not be charged during a free trial. If you cancel before the trial ends, you will not be charged at all. If you do not cancel before it ends, your subscription begins and your payment method is charged.

3. Subscriptions

Subscriptions are billed in advance on a recurring basis — monthly ($4.99/month) or annually ($49.99/year). You may cancel your subscription at any time from the Profile section of the app.

Cancellation takes effect at the end of your current billing period, and you retain access until then. Because subscriptions are billed by the Apple App Store or Google Play, refunds for subscription charges are governed by their respective policies and are requested through Apple or Google — not through us.

As a goodwill measure, if you are charged for a renewal and contact us within 14 days of that charge without having used the Service during the new period, we will do our best to help you obtain a refund through the app store at our discretion.

4. Custom Programs

Custom programs are a one-time service built for you by a coach and paid for directly to that coach. Once a coach has begun work on or delivered your custom program, the purchase is non-refundable, as the service has been performed.

If you request a refund before a coach has started building your program, contact your coach; refunds for a custom program are issued by the coach who was paid. We will help facilitate the request where we can.

5. Your Statutory Rights

Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer protection laws of your country or region. Where such laws grant you a statutory right to a refund, that right applies in addition to this policy.

6. How to Request a Refund

To request a refund, contact us with the following details:

• The email address associated with your account
• The date and amount of the charge
• The reason for your refund request

We aim to respond to all refund requests within 5 business days. Subscription refunds are issued by the Apple App Store or Google Play to your original payment method and may take several business days to appear, depending on your bank or card provider; custom-program refunds are issued by your coach.

7. Changes to This Policy

We may update this Refund Policy from time to time. When we make material changes, we will update the effective date at the top. Continued use of the Service after changes constitutes acceptance of the revised policy.

8. Contact

Questions about refunds or billing? Contact us at privacy@sevenportal.app.

PT. ANANAS MAHARTHA BALI
Jl. By Pass Ngurah Rai, Pertokoan Niaga 5-6, Sanur, Denpasar Selatan, Kota Denpasar, Bali 80228, Indonesia